Customer Care
Quick links to our most common customer service questions:
I HAD THE MESSAGE WE ARE SORRY, THE CARD TYPE CANNOT BE ACCEPTED.
HOW DO I RETURN MY ONLINE ORDER?
CAN I RETURN MY WEB PURCHASE TO A STORE?
CAN I RETURN MY WEB PURCHASE TO DAVID JONES?
CAN I USE MY GIFT VOUCHER ONLINE?
CAN I PLACE AN ORDER OVER THE PHONE?
DO YOU ACCEPT CHEQUE OR MONEY ORDER?
CAN I CHANGE MY ORDER AFTER I PLACE IT?
I HAVE SEEN SOMETHING IN YOUR STORE THAT ISN'T ONLINE
DO YOU ACCEPT INTERNATIONAL SHIPMENTS?
CAN I SHIP TO MULTIPLE ADDRESSES?
WHEN WILL MY PARCEL ARRIVE?
MY ORDER HAS SHIPPED BUT NOT ARRIVED, WHAT DOES THIS MEAN?
HOW DO I TRACK MY ORDER?
IS MIMCO A SECURE SHOPPING SITE?
HOW DO I UPDATE MY PROFILE DETAILS?
HOW DO I UNSUBSCRIBE?
I HAVE FORGOTTTEN MY LOGIN AND PASSWORD
WHO DO I CONTACT IF I'M HAVING PROBLEMS WITH THE SITE
I SAW WHAT I WANTED ON YOUR SITE THIS MORNING, AND NOW IT'S UNAVAILABLE
I BOUGHT A MIMCO ITEM FROM EBAY, IS IT REAL?
I HAD THE MESSAGE WE ARE SORRY, THE CARD TYPE CANNOT BE ACCEPTED.
This message will appear if the credit card being used in payment is not supported by our online payment system.
For security reasons, only cards issued within countries that we ship to can be used for payment.
HOW DO I RETURN MY ONLINE ORDER?
For details regarding change of mind, exchange and the full online returns policy view this Customer Care page.
CAN I RETURN MY WEB PURCHASE TO A STORE?
Yes, you can return items bought online to any Mimco retail store except Mimco Cairns for exchange only.
Please ensure the goods are in their original condition with swing tags attached and remember to take your receipt which can be an invoice or a bank statement.
For details regarding refunds and the full online returns policy view this Customer Care page.
CAN I RETURN MY WEB PURCHASE TO DAVID JONES?
Unfortunately you cannot return any purchases to David Jones, only a Mimco retail store for exchange only.
CAN I USE MY GIFT VOUCHER ONLINE?
No, unfortunately we are unable to accept gift vouchers online.
CAN I PLACE AN ORDER OVER THE PHONE?
Unfortunately our online store is unable to process orders over the phone. However you can order over the phone with one of our boutiques.
DO YOU ACCEPT CHEQUE OR MONEY ORDER?
Unfortunately we do not accept any personal cheques, traveller’s cheques or money orders.
CAN I CHANGE MY ORDER AFTER I PLACE IT?
After you have clicked "SUBMIT ORDER" your order begins to process and you cannot make any online changes to your order. Our system is designed to fill orders and get them on their way as quickly as possible. Once you receive your order in the mail, simply return any items you do not want by following our Return Instructions.
I HAVE SEEN SOMETHING IN YOUR STORE THAT ISN'T ONLINE
We aim to have all stock available online and in our boutiques however from time to time we may sell out online or in our boutiques. If that is the case simply email customer care or call your local boutique and we will endeavour to find the item for you. If you are emailing customer care, please include your state and your top 3 preferred stores.
DO YOU ACCEPT INTERNATIONAL SHIPMENTS?
Please note: To ensure that we provide customers with the highest level of service we are currently making enhancements to our fulfillment and shipping for Mimco online orders. During this upgrade international shipping will be available only to New Zealand, Singapore and the United Kingdom.
We use International Australia Post to ship all international orders and they usually take between 7-21 working days to arrive depending on how long it takes to clear customs. This is different in every country. In New Zealand deliveries normally take between 5-10 working days.
Please note: Mimco will not be responsible for any duties and taxes incurred from customs in your delivery country.
CAN I SHIP TO MULTIPLE ADDRESSES?
No, we are not able to do split shipments. You will need to create multiple orders if you wish to send to multiple destinations.
WHEN WILL MY PARCEL ARRIVE?
Most orders will be dispatched within 48 hours.
In Australia most orders should arrive in 2-7 working days. However this can be longer during SALE periods.
New Zealand orders will generally arrive in 5-10 working days.
International orders will vary due to the destination and the customs regulations. They usually take between 7-21 working days to arrive. The actual shipping is usually no more than 7 days but depending on the country, customs clearance may take over a week.
MY ORDER HAS SHIPPED BUT NOT ARRIVED, WHAT DOES THIS MEAN?
This means that your order is in transit and will be due in the timeframe we have listed under shipping.
Please view Customer Care delivery page for more information.
HOW DO I TRACK MY ORDER?
Once your order is dispatched for delivery within Australia, you will recieve an Australia Post eParcel Tracking number. To track your delivery please go to: http://www.auspost.com.au/track. Once this tracking number is received, any delivery inquiries should be directed to Australia post on 13 POST (13 7678).
For more information on deliveries see this Customer Care page.
IS MIMCO A SECURE SHOPPING SITE?
Yes, Mimco is a secure site fit with a Geotrust SSL certificate using a 256 bit encryption.
We do not under any circumstances store credit card details. This type of security ensures your order & payment details are encrypted and remain secure over the internet.
HOW DO I UPDATE MY PROFILE DETAILS?
You must Log in using the Log In drop down under the main category headings on the home page. Simply hover over LOG IN, enter your details, and click 'PROFILE’ once logged in. Within there you can update your details and click Save.
HOW DO I UNSUBSCRIBE?
You can unsubscribe by going into ‘my account’ and de-select the email subscribe tick box.
I HAVE FORGOTTEN MY LOGIN AND PASSWORD
No problem, simply go to ‘log in' and click “I’ve forgotten my password”.
A new password will be generated by email and sent to you. You can log in to make changes to a password of your choice.
WHO DO I CONTACT IF I'M HAVING PROBLEMS WITH THE SITE?
Please email us at customercare@mimco.com.au
I SAW WHAT I WANTED ON YOUR SITE THIS MORNING, AND NOW IT'S UNAVAILABLE
Be quick! We are pleased to say that our designs are much loved and often sell out. We do re-order some styles from time to time, so check out our shop section regularly to avoid missing out.
I BOUGHT A MIMCO ITEM ON EBAY, IS IT REAL?
We are unable to authorise any products purchased through eBay.
Any purchases made through an eBay seller are at your own risk, and we cannot guarantee that items selling on eBay are unique Mimco products.
