In order to provide the best level of service possible we have our Mimcierge Team available via email and phone.
We experience a high volume of emails, especially during SALE periods but do promise to reply to your questions as soon as we can.
In addition to the boutique and online general information pages listed on the left, we have provided a list of the most frequently asked questions to assist with most enquiries.
If these questions do not answer your enquiry we have provided contact options below:
I HAD THE MESSAGE WE ARE SORRY, THE CARD TYPE CANNOT BE ACCEPTED.
HOW DO I RETURN MY ONLINE ORDER?
CAN I RETURN MY WEB PURCHASE TO A STORE?
CAN I RETURN MY WEB PURCHASE TO DAVID JONES?
CAN I USE MY GIFT VOUCHER ONLINE?
CAN I PLACE AN ORDER OVER THE PHONE?
DO YOU ACCEPT CHEQUE OR MONEY ORDER?
CAN I CHANGE MY ORDER AFTER I PLACE IT?
I HAVE SEEN SOMETHING IN YOUR STORE THAT ISN'T ONLINE
DO YOU ACCEPT INTERNATIONAL SHIPMENTS?
CAN I SHIP TO MULTIPLE ADDRESSES?
WHEN WILL MY PARCEL ARRIVE?
MY ORDER HAS SHIPPED BUT NOT ARRIVED, WHAT DOES THIS MEAN?
HOW DO I TRACK MY ORDER?
IS MIMCO A SECURE SHOPPING SITE?
HOW DO I UPDATE MY PROFILE DETAILS?
HOW DO I UNSUBSCRIBE?
I HAVE FORGOTTTEN MY LOGIN AND PASSWORD
WHO DO I CONTACT IF I'M HAVING PROBLEMS WITH THE SITE
I SAW WHAT I WANTED ON YOUR SITE THIS MORNING, AND NOW IT'S UNAVAILABLE
I BOUGHT A MIMCO ITEM FROM EBAY, IS IT REAL?
1800 994 340
Monday – Friday 9.00 am to 5.30 pm
(Australian EST -excludes Victorian public holidays).